Return Policy

At UrbanMakes, we are committed to providing quality products. Please review our return policy carefully before making a purchase.

Defective Products Only

Returns are accepted only for products that arrive defective, damaged, or have a manufacturing fault. We do not accept returns for reasons such as change of mind, incorrect selection, dissatisfaction with color, size, or personal preference.

Return Request Period

Customers must notify us of any defective product within 24 hours of delivery. Requests submitted after 24 hours from the recorded delivery time will not be eligible for review or return.

Reporting a Defective Product

To request a return, please contact our customer support team within 24 hours of receiving your order and provide:

• Your order number

• A description of the defect

• Clear photos or videos showing the issue

• Proof of delivery, if requested

We reserve the right to inspect and verify all reported defects before approving a return.

No Exchanges

UrbanMakes does not offer product exchanges under any circumstances. If a return is approved due to a verified defect, we will determine the appropriate remedy, which may include a replacement item, store credit, or refund at our discretion.

Return Conditions

Approved returns must be sent back in their original condition, including all packaging, accessories, and documentation provided with the product.

Non-Returnable Items

The following items are not eligible for return:

• Products reported more than 24 hours after delivery

• Products damaged due to misuse, negligence, improper handling, or normal wear and tear

• Products returned without prior approval from UrbanMakes

• Products that are not defective

Contact Us

For return requests or questions regarding this policy, please contact our customer support team through the contact information provided on our website.

By placing an order with UrbanMakes, you acknowledge and agree to this Return Policy.